Tim Pullan

Tim Pullan

7 articles published

Knowledge Management in Legal Operations: Institutionalising Expertise Before It Walks Out of the Door

Knowledge Management in Legal Operations: Institutionalising Expertise Before It Walks Out of the Door

Your firm's most valuable asset commutes home every evening in your lawyers' heads. A knowledge management strategy turns that trapped expertise into a firm-owned asset that compounds - and feeds AI that actually knows your firm.

A law firm knowledge management strategy turns trapped partner expertise into a scalable, firm-owned asset. The three-layer framework to build it in 2026.

Oct 26, 20269 min readLegal Technology
Beyond the Timesheet: 5 Legal Operations KPIs Every Partner Should Know

Beyond the Timesheet: 5 Legal Operations KPIs Every Partner Should Know

Most firms are drowning in legal operations data and starved for insight. These are the five KPIs that actually measure firm health - and the build-versus-buy decision behind measuring them well.

The five legal operations KPIs that matter at partner level: realisation, predictability, adoption, cycle time and technical debt - and how to instrument them.

Oct 12, 20269 min readLegal Technology
What is Legal Operations Strategy (and How to Build One)

What is Legal Operations Strategy (and How to Build One)

Most firms have legal operations. Very few have a legal operations strategy - a plan that ends in owned assets rather than a consultancy deck. Here is the five-step framework that closes that gap.

Legal operations strategy turns activity into measurable value. A five-step framework for law firm leaders: assess, prioritise, build vs buy, roadmap, measure.

Oct 5, 202610 min readLegal Technology
The AI-Native Law Firm Debate Is Asking the Wrong Question

The AI-Native Law Firm Debate Is Asking the Wrong Question

A one-man City practice is delivering premium regulatory work on a custom AI stack. What Rob Bratby's firm proves about leverage - and why the 'AI-native' label isn't the point.

What a one-man City regulatory practice proves about AI leverage in law firms, why the 'AI-native' label misses the point, and the question BigLaw must answer.

Sep 23, 20266 min readLegal Tech Strategy
Crossing the Data Chasm: Why Your AI Strategy Needs a Data Beachhead First

Crossing the Data Chasm: Why Your AI Strategy Needs a Data Beachhead First

Most law firm AI initiatives stall not because of bad technology, but because of a fundamental data gap. Drawing on Geoffrey Moore's 'Crossing the Chasm,' we explain why firms must build a data beachhead before attempting firm-wide AI adoption.

Most law firm AI initiatives stall not because of bad technology, but because of a fundamental data gap. Drawing on Geoffrey Moore's 'Crossing the Chasm,' this article explains why firms must build a data beachhead before attempting firm-wide AI adoption.

Feb 2, 202612 min readLegal Tech Strategy
Build vs. Buy: The Law Firm Tech Debate Has Flipped

Build vs. Buy: The Law Firm Tech Debate Has Flipped

For decades, buying software was the default for law firms. In 2026, the economics and technology have inverted. We break down why building bespoke software is now the smarter strategic move.

The 'build vs. buy' debate for law firm technology has fundamentally changed. Learn why falling development costs and the need for differentiation make building custom AI solutions the superior long-term strategy.

Nov 28, 20257 min readLegal Technology